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The following benefits are on an access only basis. These services include:

  • Emergency telephonic advice and information - 24/7
  • Referrals to medical practitioners and facilities
  • Liaison with next of kin to keep them informed
In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have necessary support organised, by utilising the 24-hour Contact Centre Doctor.

This service includes referrals to Crisis lines in case of:
  • Poison Hotline - In House
  • Suicide Hotline - Life Line
  • Rape and HIV Counselling
  • Family and Domestic Abuse
  • Child Abuse
  • Bereavement Counselling
For the member's medical aid or own account:

  • Emergency medical response to the scene of an incident
  • Emergency medical transportation to the nearest appropriate medical facility
*Please note: Medical cover is only valid for emergencies within the borders of South Africa.



Please note: Medical cover is only valid for emergencies within the borders of South Africa.

For any queries regarding your Double Black Assist benefits, simply contact our Call Centre on 0861 994 436 and a friendly call centre consultant will gladly assist you.